Manchester City Council

About Manchester City Council

Manchester City Council (MCC) is the local government authority responsible for over 12,500 diverse sites from housing to offices amenities and schools.

Manchester City Council provides essential services for Mancunians, employers, investors and visitors. “Our Manchester”, the city’s ten year strategy, sets out the vision for Manchester to be among the top flight of world-class cities by 2025. The Council is focused on commissioning projects that ensure that growth is inclusive and that anyone in Manchester can benefit.

About Bellrock Services

Bellrock has been working with the Council since 2009 when Concerto, the cutting-edge property and FM software was selected to manage property information such as leases, surveys and compliance documentation. As the Council has become more familiar with the software, the Bellrock experts have implemented other system modules and integrations, which has enabled MCC to realise efficiency gains via a reduction in manual and paper-based processes.

The Council have adopted Concerto’s Case Management workflow tool to manage property requests between internal and external teams. The functions include, set-up of new occupations, requests for community asset changes as well as freedom of information act requests. Prior to adopting the module, these processes were managed using email. MCC now has a centralised, accessible and auditable view of all of requests.
The Council are pioneers in piloting the Internet of Things (IoT) by automating reactive maintenance requests and legionella monitoring.

Outcomes

• Establish a de facto asset register using a programme of condition surveys classified using the New Rules of Measurement 3 (NRM3) taxonomy.
• Manage over 21,000 reactive maintenance requests in an efficient and auditable process.
• Maintain an overarching view of statutory compliance status across the estate.
• Manage a corporate real estate portfolio of occupations granted and taken by the authority which has a combined worth of £39m.