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Retail

We help you run leaner, greener, smarter estates for places that never stand still.

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Your challenge

Costs are climbing. Footfall is unpredictable. Online competition never sleeps. And still, you’re expected to cut carbon, stay compliant and deliver standout experiences for every shopper, guest or diner.

From high street to high-end, boutique hotel to busy food court, the pressure’s only rising, especially with 60% of shoppers saying poor store conditions damage brand perception.

our solution

We don’t just help you manage estates. We help you make them work better.

With us, you get the full picture, from day-to-day compliance to long-term estate strategy. When a supermarket cooling unit starts failing, we catch it before the freezer’s contents spoil and shelves go empty. When a fire alarm faults, we spring into action, avoiding evacuations and loss of sales. Our data flags worn-out HVAC parts and triggers repairs before your customers feel the heat or cold.

Major retail, leisure, and hospitality brands across the UK already trust us to keep hundreds of sites audit-ready and running smoothly, using Concerto to drive real-time visibility so they can focus on what matters: keeping customers coming back.

Ready to join them?

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Your sector is 28% of our revenue
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We support circa 100 retail and leisure organisations
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6 of the top 20 retailers are our customers including John Lewis and Wagamama
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Concerto manages circa 172k planned and reactive jobs annually
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£35 million in supplier spend controlled through Concerto
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We’re market leaders in service charge consultancy, acting for many of the UK’s biggest retailers and leisure operators
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Here's how we do it

Think of our IDEA Maturity Model as the GPS guiding your journey from reactive to optimised – cutting risk, carbon, and cost while boosting performance. Tried, tested, and trusted across the UK, it helps you make smarter property decisions based on clear, actionable insight.

And powering it all? Concerto, our award-winning, smart, integrated platform.

Concerto connects your data, sites and people. We connect the dots between insight and action. This is intelligent estate management, shaped around your brand and your customers. Property is how we build our future. Trust us to take care of yours.

Ready to unlock your full potential?

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Concerto powers over 320,000 sites
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£4.9bn of supplier spend is managed in Concerto
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Typical 10% improvement in risk and compliance management
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Average return on systems investment within 18 months
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Real-time energy management that lowers carbon emissions and reduces waste, making SFG20 compliance simple